keyboard doesn't respond

[empty imp]

I'm using wooting 60he.
Today, wooting was suddenly recognized by my PC, but it stopped responding.
Although it is connected to the PC, the lighting does not work and I cannot input anything.
Please support us.

[silk wedge]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

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You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
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[sterile saddle]

To start, it's best to determine and check the state of the keyboard, as it may be in Restore mode or driver related.

To find out in Windows, you can use one of the two methods below:

1. Device Manager

   • Right click on the "Start" button in the taskbar
   • Select "Device Manager"
     • Select View
       • Select View by container

2. Bluetooth & devices

   • Click on the "Start" button in the taskbar
   • Type in "Settings"
     • Select Bluetooth & devices
       • Select "Devices"
         • It should be under the category "Other devices"

Please tell me if the device is listed; it may have one of the following names:

• Wooting (Two He / 60HE / UwU)
• Wooting Restore
• Not listed

Image for reference

[empty imp]

The keyboard is visible in Device Manager.

[sterile saddle]

As it is in "Wooting Restore," it may mean that the firmware is corrupted or other factors, but for now, it's best to check if performing the "Restore" action in Wootility can restore the keyboard to a functional state.

(Please note that the front end of Wootility will not detect the keyboard in "Wooting Restore," but should be able to detect it in Settings > Troubleshooting.)

To perform a restore you can follow these steps

1. Go to Wootility
2. Select "Settings"
3. Select "Troubleshooting"
4. Select your "Device"
5. Select your "layout"
6. select "Reset Device"

Included Video Guide

If in the case that the restore fails or gets stuck on a certain step, could you mention what step it gets stuck at and answer the following questions below:

1. Did the keyboard exhibit any odd behavior before, such as pressing random keys, and if so, was it localized to a segment of the keyboard (left, middle, right) or the entire keyboard?

2. Have you performed any keyboard modifications like a case swap or any disassembling in the past?

[empty imp]

An error occurs while waiting for a device to connect.

1. I couldn't use the enter key or function keys. When I unplugged it again, the current problem occurred.
   2.No

[sterile saddle]

With the reports that it seems you had problems with the Right side [Enter] / [FN]

could point to an known issue
ill DM you with a guide can you try it out and report back if there is any change