How long should i wait

[vernal pasture]

The keyboard has been shipped to me one week ago, but sitll no expected arrived date and it has over 72 hours. I emailed Wooting many times but no one replied me.

[random ridge]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[restive dragon]

Where do you ship?

[dusky tangle]

Once its shipped its in the couriers hands so you gotta get in touch with them instead

[vernal pasture]

From Netherlands

[vernal pasture]

Yeah but the question is i dont know how to contact them😭

[dusky tangle]

What courier did you choose?

It says fedex in the screenshot so ill take that as an answer 😂

@vernal pasture what country are you in?

[vernal pasture]

China

[dusky tangle]

800-988-1888 (Toll-Free Line)
400-886-1888 (Mobile Phone)
86-10-6464-8855 (Northern China)
86-27-8540-0200 (Eastern China)
86-20-8396-9866 (Southern China)

@vernal pasture heres the support phone numbers in china

[vernal pasture]

Thank you, I called the first phone number this morning but she said i need to talk with Netherlands🤣

[dusky tangle]

😂😂 do you want me to send you the support numbers in netherlands

[vernal pasture]

Do you know the contact email in Netherlands? I know the number, thank you

[vernal pasture]

Oh, i find it.