payment verification required

[tribal sphinx]

Hi, I ordered a wooting 60he and then got an email saying Payment verification required. It wants me to send a picture of my card and order number. I was just wondering if this was safe or not and it was trying to get my information. Thank you

[vale jackal]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[calm rose]

We do send these out to orders that have been flagged. It is perfectly safe.
Feel free to send the material requested separately in a new email to [e-mail]

[tribal sphinx]

Do you have any customer reviews about the payment verification just so I could see what they said about it? Thank you

[calm rose]

Provide us with the material we've requested or don't. The order will automatically be cancelled after a week, if you do not provide it. Simple as that. 🙂