I contacted support about swapping the lekker 60 switches to lekker 45 switches the night before I received the e-mail to confirm address for shipment of my pre-order. I have not confirmed the address for my order to shipped yet but the e-mail did say it will ship in 7 days regardless. Should I be worried that the order might ship before support gets to the ticket? I saw somewhere that usual response ranges from days to a week.
#Item swap for 60HE+ module before shipment
rancid shuttle
humble sapphireBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io
naive tusk
I contacted support about swapping the lekker 60 switches to lekker 45 switches ...
Put the order on hold via the hub. 🙂
rancid shuttle
Got it, thanks! By the way, is this a swap that's doable without canceling the order?
naive tusk
Sure. Same price, and it's an accessory. All someone has to do is swap out the items in our system.