i cant transfer my order to my account
#what do i do if i make an order before making an account?
stray glen
candid parcelBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io
silk heath
you could still sign up wooting hub by the same email address that you used to place the order.
your order will automatically link to that email address
stray glen
:c
silk heath
have you receive any order confirm email?
silk heath
Have you enter any email address when you place the order?
silk heath
i guess you may mistype the email address when you place the order, or you are not using the same email address for wooting hub. you could send a email to social@wooting.io to recover your order.
silk heath
it normally take 3 business days to get a reply.
maiden turret
oh
I'll also mention to speed up the process, it's best to include in the email:
- Full name
- Shipping address
- Correct email
as this will help find your order and confirm you.
In the case you have already sent an email, you can reply to the previous email or the automatic reply with the additional information.
distant warren
an ordernumber might also help
silent star
Eh - If we have the name and address, that's all we need. Customer wouldn't be able to provide an order number.