Keyboard randomly does not start on power-up / disconnects after use

[fleet thicket]

Hi, I've been lately experiencing a problem with my Wooting two HE where it either does not start up properly during computer power-up. I.e. some keys work, some don't and the keyboard profile reverts to default.

Starting the Wootility desktop tool seems to help. If I recall correctly I have also had occasions where the keyboard acts similarly after start-up, but lately the more occurring problem is during PC start-up. I have tried different USB-ports to no avail.

Wootility says that my drivers on the keyboard are up to date and I have the latest Wootility patch installed.

On a possibly related side-note, the keyboard seemed to worked perfectly without any problems before I decided to install Wootility. Wanted a faster way to access my keyboard settings. I am not sure if the two are related or just coincidence.

[zealous light]

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[last cedar]

the keyboard always boots into the top most profile, the way wootility was designed is that you setup your keyboard once, save it onto the keyboard itself and pretty much never use it again

[fleet thicket]

Ah true, I used to have my profile on top but forgot to move the profile there after installing wootility! Thanks a bunch! Any idea on the keys not working?

[last cedar]

hmm no idea honestly, i remember some bios had issues with nkro, maybe @arctic marten can tell you more

[arctic marten]

First thing I can think of to check if the keys activate is to use the "RGB Fx" - "RT Display." It will showcase when the key is

• Activated (Green)
• Released (Red).
  Test when the computer doesn't recognize the key being pressed, then look at the RGB effect to see if it detects the press.

Also, another thing to check would be the profile that is in use. Make sure that it has the appropriate binds. or that gamepads binds are not bound to same key

[fleet thicket]

@last cedar Thank you guys. I'll look into it!