#need help to put order on hold

1 messages · Page 1 of 1 (latest)

timid jackal
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Sent an e-mail 5 days ago with no answer. I understand its a busy month but i need urgent help to put my order on hold. I cant find any option on my order in wooting hub. The reason i want to put it on hold is because i forgot to choose Nordic keycaps for the keyboard i ordered.

sweet mulchBOT
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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

boreal tundra
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EUxxx/USxxx

timid jackal
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EU124959H

boreal tundra
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Your order is for an ANSI keyboard. You can't add and use Nordic keycaps.

timid jackal
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oh

boreal tundra
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Well you CAN, but it would be a weird mix of the preinstalled, black PBT keycaps for the ANSI keyboards and Nordic keycaps.

Also you have the take control set, which would kind of clash visually?

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So with that in mind, would you like to let the order proceed as normal, @timid jackal ? 🙂

timid jackal
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is it too late to change you think?

boreal tundra
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We'd have to cancel the order outright, and then you could place a new order for an ISO keyboard (which has no keycaps included) and a Nordic set of keycaps in black or white.

The black and yellow stripe design take control keycap set would not fit.

timid jackal
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the order i have right now does the keyboard have the letters å ä and ö? sorry english is my 2nd language

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im feeling stupid rn

boreal tundra
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It does not. It is US american style. 🙂

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This is what you ordered.

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And this is ISO in Nordic. Notice the differently shaped Enter key and shift.

timid jackal
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in that case i would like to cancel the order and remake it

boreal tundra
timid jackal
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okay 🙂 the yellow keycaps i ordered is that not aviable on nordic keyboards?

boreal tundra
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No I'm afraid not. Only pure black or pure white. 🙂

timid jackal
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okay boss ty for the help... glad i noticed before it was shipped

boreal tundra
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Lucky save 😄

timid jackal
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have a nice day