Email

[steady dawn]

So i emailed the support a few days ago to ask if i can switch my order from ISO layout to ANSI but i havent gotten a response yet.. So should i just wait or place my order on hold?

[fickle ridge]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[topaz comet]

if your order is going to ship soon, you may need to place it on hold to avoid unexpected shipment.

[full palm]

as Hanser said, i'd put the order on hold as a precaution

make sure you were sending to [e-mail], you should've gotten an automated email back

[topaz comet]

if you gotten automated email reply, you may also send a follow up email.