wooting still hasn’t showed up or reply to my email

[covert gull]

It’s been like 3 weeks or more sense I ordered the 60he keyboard and still havnt gotten it and I even sent a email proving that the card I was using is mines. What should I do.

[grand heron]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[west meteor]

Please send a followup email just in case. Most staff has been on holiday since before christmas until tomorrow.

[covert gull]

I’ve sent like 3 idk what else I should say to try to get it off here or when I showed proof

[cinder niche]

just to double check, make sure you are sending to [e-mail] and you've gotten an automated reply back

[delicate glade]

Just remember everything goes back to working on the 2nd (tomorrow) so you might get a reply within the next couple days. Christmas holidays took alot of people away from work just how it works.

[west meteor]

Kind of already said that 😄

[delicate glade]

Ik but clearly it didnt come across.