#Wooting 60HE randomly freezes (Update - Changing USB Ports helped, will update more if needed)

1 messages · Page 1 of 1 (latest)

final scarab
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Hello my good people at Wooting!
So, I got my 60HE a month 2-3 weeks back and I'm noticing some keys stops working and sometimes the whole keyboard becomes un-responsive and I have to just re-plug the USB C and it works fine. I'm using the Wootility app and web app both (same situation). It was fine for me to not call it out initially since I thought it was just a couple of isolated scenarios but looks like these are not isolated and it happens frequently. Anyone in past faced the same issue? If so, could you help with a fix? Thanks

fleet wedgeBOT
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latent egret
final scarab
latent egret
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@final scarab @severe valley The problem you have happen after a long session or when you power on the pc or the keyboard?

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Tachyon on or off?

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What is your firmware?

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Ok the last firmware is 2.7.3 maybe you can try this

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Maybe not enough power on usb some people have improvement when they switch port when they have tachyon ON

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Its a beta its for that you can find the update here

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When you power on the pc or plug the keyboard the first time of day the keyboard is calibrated and you must not press key until the calibration is done

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Ok

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For me its look like a usb power problem but not sure

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Yep probably. you change usb port or you keep the same?

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Ok i hope the problem was here

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2.0 is enough for keyboard and mice usualy but yes you can use 3.2

final scarab
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I swi

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I switched the usb ports and it looks ok for now, I'll keep this thread updated** Thanks for your help @latent egret

latent egret
ancient mural
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you're a great guy madpit. thanks for helping

latent egret
final scarab
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Wooting 60HE randomly freezes (Update - Changing USB Ports helped, will update more if needed))