i decided to change the shipping method to the faster one so i placed my order on hold and i opened a ticket to cancel it and get a refund and immediately placed a new order with the shipping that i want, did i do the right thing like this?
#I opened a ticked to cancel my preorder
latent hearth
analog warrenBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login
umbral dove
i decided to change the shipping method to the faster one so i placed my order o...
you probably could've emailed them to change your shipping method, it was possible in the past when the influx of orders wasn't so big, it might not be possible right now
twin rapids
Placing a new order was the correct action. We are not processing manual order edits (including changing shipping methods) at this time.
latent hearth
okay thank you