Can I cancel items in the preorder?

[leaden ridge]

I purchased the Wooting 60he+ module with the Alumaze60. I dont want the Alumaze60 anymore can i cancel that?

[pliant quartz]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[north pelican]

This is currently not possible. You'll have to email us to cancel the entire order. Then you can place a new one with the items you want.

[leaden ridge]

okay sounds good

[lethal dagger]

Is it possible to cancel an order at all? I get that there is a way through email but is there any direct way?

[north pelican]

Email is the only way. You can put the order on hold via our hub in the meantime