#am i getting scammed by ups? or imposter?

1 messages · Page 1 of 1 (latest)

frosty solstice
#

I got a call saying that i have to pay customs when they drop off my package at my door, but when i go to their website and track my package it doesnt say i have to pay anything? Is that normal? Isn’t customs already included in the bill?
They are charging me 60 US dollars aprox

misty finchBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

frosty solstice
rich oasis
#

There ARE import duties for Mexico as far as I know. But it should be mentioned on the tracking code page.

frosty solstice
#

I had this happen to me before for other packages, but i just find it odd i didnt get an update in the UPS website like before or a mail, for example another delivery company “DHL” always sends a mail to notify, and Its mentioned in the tracking page but not this time with this one lol

rich oasis
#

May want to contact ups on Monday just in case.

frosty solstice
#

Yes, Thank you for the help and for your time !