My order haven't any update...

[sleek stone]

I check my order today, and there's even not a date there..... what's happening?????

[toxic kernel]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[shadow vessel]

a pre order status will show until the batch of what you placed your order comes in. try to find ur batch and then maybe u can see whats going on

[sleek stone]

that's EU-Doolhof-B2 it should be ready on Oct 31, but now is Nov 2...

[shadow vessel]

lemme check for u

yeah just checked idk theres no updates, my batch is na sunbeam and my end says it ben shipped but my tracking updates havent gone passed "processing"

[dim socket]

when did you placew your order?

[shadow vessel]

who u asking?

[dim socket]

@sleek stone my bad

[sleek stone]

order in EU is much slower than in NA😢

[shadow vessel]

@sleek stone youd think if u lived in eu youd get it faster since norway is in the eu but ig not

[faint cliff]

They're not quite though. They chose to stay out of the market, meaning customs processing on all packages.

As the text explains in OP's photo, the warehouse is still waiting on a batch to arrive, so it cannot be packed till that happens.

[limpid basin]

how do you check which batch you should be getting

[faint cliff]

See the hub link further up

[limpid basin]

how accurate is it?

i ordered it 3 days ago and heard the wait is crazy long so i didnt think it was accurate idk lol

[faint cliff]

It's an estimate, not a guarantee.

Ultimately it'll be replaced by the estimated delivery date provided by your courier.

[limpid basin]

cool, wasnt even aware i had to confirm my address before the fulfillment process could take place lol. Thanks

[faint cliff]

We did send you an email about it in our defense. And it would automatically ship after a couple of weeks in limbo.

It's mostly there as a last chance to correct an incorrect address, as once the package is out the door, it's out of our hands.