USB Device Not Recognized on Wooting 60HE | Wooting | Page 1

fallen fern Sep 24, 2023, 7:59 AM

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Problem: Every time I plug in my keyboard, it says "USB Device Not Recognized". If I wait a bit it may work again for a bit of time, or if I keep unplugging and replugging after dozens of attempts it may work. I am experiencing this on multiple computers as well, though less frequently on my other one.
Specifics: Wooting 60HE, Wootility v4.5.5, Windows 10 but has happened on Windows 11
I have tried: Changing USB ports, restarting system, unplugging and replugging repeatedly, I went to look for the device in device manager but I cannot seem to locate it, it does not even show, and I'm bad with technology and very overwhelmed by the help page so I couldn't figure out how to put it into recovery mode if that's maybe what I need to do, and I tried running Troubleshoot but it didn't detect the keyboard
Specifics: Umm I can attach any photos or anything if needed :(

Sorry if this was already asked, by a glance it didn't seem like it was but I'm not sure T_T

timber zenithBOT Sep 24, 2023, 7:59 AM

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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

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patent remnant Sep 24, 2023, 8:34 AM

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Just to check another factor, have you tried with a different USB-C cable?

ebon temple Sep 24, 2023, 8:36 AM

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One tiny point of clarification. Do you have a Wooting One or a 60HE? Those are two VERY different keyboards. 🙂

fallen fern Sep 24, 2023, 9:38 AM

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Oh maybe I had the name wrong, it's a 60HE for sure.

fallen fern Sep 24, 2023, 9:39 AM

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patent remnant Just to check another factor, have you tried with a different USB-C cable?

I'm using the default Wooting cable but I could try to find another one for sure!

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USB Device Not Recognized on Wooting 60HE

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I fixed the name, sorry!

#USB Device Not Recognized on Wooting 60HE