Product Not shipped EU-Neval

[strange crater]

Why product isn't shipped yet ? It's been 2 weeks since the shipping begins. It's still not shipped. I have messaged UPS they said shipper haven't handed over the product to UPS. What's going on? How will I get an answer ?

[void cobalt]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[abstract peak]

Please send us an email at [e-mail] and we'll help look into it for you.

[strange crater]

I did i think 2 days ago. No response so far. I'm very worried that i may not get my product.. after waiting for over months & paying for it.