Dear <@&375234916776017933> , can you please clarify how you will be approaching time sensitive queries (about returns) to your support team (via website ticket / email), when there is significant delay in your response time and thefefore high risk of overexceeding 30 days return policy? Thank you. NOTE: Writing here cos there was no reply from email in last few weeks.
#Significant delay in reply on support email
wraith dirge
pastel drumBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login
ember citrus
Based on the date the return is requested not received. As long as you start the process within the 30 day window, you're in good shape
wraith dirge
Thank you. In case of standard return request I do understand. However ion my case I had question about partial return due to wrong layout selected and therefore awaiting response on email if we can do that. Technically need few parts to return / replace instead of full package. I belive you can track my order/support request via discord ID which is connected to my whooting profile
toxic ridge
i think it still only matters when you initiated the request
thin raven
Thank you. In case of standard return request I do understand. However ion my ca...
What's your order number?
wraith dirge
EU71880H