#I ordered five, but I only received two. EU80474H.

1 messages · Page 1 of 1 (latest)

vivid solarBOT
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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

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golden jungle
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@hollow gulch

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<@&375234916776017933>

remote goblet
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As for the post itself, all order or shipment specific support must be handled via email to social@wooting.io

golden jungle
remote goblet
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It contained your full name and address so yes there was need to delete it, this is a public forum

golden jungle
remote goblet
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Thank you for your patience as we work through the large volume of support requests. Don't worry, we'll resolve your situation asap

golden jungle
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If the official does not admit the missing items in the package a week later, I will protest again.

golden jungle
golden jungle
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<@&375234916776017933>

remote goblet
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Please stop pinging the team. Your case will be investigated and resolved, via email and not discord.

golden jungle
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Sorry, I have to urge you. The Chinese customs asked me to deal with this matter as soon as possible.

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<@&375234916776017933>

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@remote goblet

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Because I paid 5 taxes, but I got 2 taxes.

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A total of 28 keyboards were received, but only 25 keyboards were received.

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I have locked the order number through the waybill number.

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EU80474H. It was an order for 5 keyboards, but he used a 410215110 box with only 2 keyboards in it.

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410215110

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410x215x110

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The Chinese customs asked me to find the mailer as soon as possible to confirm whose responsibility is responsible.

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@remote goblet <@&375234916776017933>

snow storm
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I see a lot of personal information in that screenshot. I would avoid posting personal information from you or others in this place. Use email instead as Mark suggested, Discord is a public space that everyone can see and follow.
Going to delete that screenshot for your privacy, please use email instead

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Another reminder that nobody here aside from Mark can help you with this case, so there is no need to involve anyone else from the Wooting Team with this.
Most of us cannot help you, talk with Mark instead.