It was supposed to arrive on the 12th or 14 of September but the date keeps on being more further while the days pass i live in italy I’ve contacted the support center but they’re saying that there might be some problems with my adresses or something but I don’t think I’ve wrote something wrong because i’ve never had problems with my adresses so if someone could help me thank you!
#i’ve ordered a wooting 60he from you guys and im having some problems with the shipping time
tribal fulcrum
fast ospreyBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
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fluid lake
They probably won't help you with problems like that. They especially write in the email that you should contact them via mail cuz of privacy stuff and so on
tribal fulcrum
They probably won't help you with problems like that. They especially write in t...
Ohh ok thanks
proper hawk
Having the same issue, why do they not just give the customer a call? Or just tell them the real reason its a trouble.
random patio
Having the same issue, why do they not just give the customer a call? Or just te...
The real reason would require a human checking in. They're automated emails in case a certain time threshold is exceeded. Hence the request to reach out.
opal apex
Same issue
proper hawk
@random patio example if there is a problem it would be better to have the only reaon why its faulty. Instead of 3-5 options? Its hard for the Customer to keep reaching out after a problem. Why not just ” hey ur adress is a problem we will resolve it by xxx
random patio
As I already explained that isn't easy to do. So we ask people to email us.
opal apex
As I already explained that isn't easy to do. So we ask people to email us.
I replied directly to the e-mail sent, did I do the right thing or do I have to go through social@wooting?
random patio
Replying is fine.
opal apex
Replying is fine.
How long is the response time, because it adds yet another delay for shipping 😦
random patio
Can't say for sure. We try to respond within 1-3 days, but it could be longer with how many tickets we have right now.
opal apex
😢
proper hawk
@random patio Hello Anders,
Now it says its shipped 😄
which is nice 😄
but why was the automatic message about delay shipping?
i did reply to it since it was due to diffrent stuff.
but 30min later it said it got shipped?
im slight confused since i only reply what information do you need? 😄