Store Support - Codes Not Working

[tepid drift]

Hi,

Wanted to amend my alumaze order expecting to pay a small difference (as I had done in the past when ordering on the store) to be told I would need to remake the whole order but my original could be cancelled (this was about 5 working days later) so I said sure cancel but when going to make a new order my reward codes don’t work as they say they have been used which makes the order a good chunk more?

[nocturne socket]

Thanks for posting your support request!

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[visual jewel]

Hi there. Only official customer support via email. Please reach out there and explain the situation, and we'll help resolve it.

[ancient stone]

You can try going into your account and refreshing the rewards, might make the discount code work