About order input address | Wooting | Page 1

patent craterBOT Aug 30, 2023, 10:18 AM

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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

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bronze sparrow Aug 30, 2023, 10:18 AM

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Needs to be english letters. Our system can't handle Thai and other non-latin letter systems. 🙂

alpine apex Aug 30, 2023, 10:18 AM

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can i ask another thing

bronze sparrow Aug 30, 2023, 10:19 AM

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Sure. Can't promise I can answer it though.

alpine apex Aug 30, 2023, 10:19 AM

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I'm in Thailand. I want to order on Friday, September 8th. I saw on the website that the item will go into stock on 12th and that day will be shipped. And if I order on Friday 8th, will my item get in a boat? Or wait for the next round. Will I have keyboard by October?

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@bronze sparrow

bronze sparrow Aug 30, 2023, 10:21 AM

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The expected at warehouse is when we can start shipping out that batch of keyboards, that your order would be part of. (Maybe add a couple of days for good measure)

Then you add however long the courier you pick takes for the delivery to you (roughly)

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Note that it is first come, first serve. If that batch fills up, the dates will change as we set up a new batch with a later date.

alpine apex Aug 30, 2023, 10:21 AM

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What a good day to order or i should order as fast as possible

bronze sparrow Aug 30, 2023, 10:22 AM

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Can't answer that for you. If you want it asap, order right away.

alpine apex Aug 30, 2023, 10:22 AM

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Oh so before sep 12

bronze sparrow Aug 30, 2023, 10:23 AM

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Or today. If the batch is full tomorrow, that Sep 12 date won't be valid anymore.

alpine apex Aug 30, 2023, 10:23 AM

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Ok thank you

bronze sparrow Aug 30, 2023, 10:23 AM

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Let's say a batch has 100 keyboards. When someone orders keyboard number 100, then that batch is closed.

Then we set up a new production order, which would deliver a month or two after that.

alpine apex Aug 30, 2023, 10:49 AM

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arr in address' its said longer than 30 character

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need to move to another box?

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@bronze sparrow

bronze sparrow Aug 30, 2023, 10:53 AM

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Yes. And please send us an email after checkout, so we can double check the address for you. Fix any issues before it ships out. 🙂

social@wooting.io

alpine apex Aug 30, 2023, 11:00 AM

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send address in this email again or need to cap order too

bronze sparrow Aug 30, 2023, 11:03 AM

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Create the order as best you can by putting the address into multiple boxes. THEN when you've checked out, send us an email with the address as it should be normally.

Then we can help adjust it to be correct and work in the system. 🙂

alpine apex Aug 30, 2023, 11:16 AM

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Your card was declined. Try again or use a different payment method.

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How i can fix

bronze sparrow Aug 30, 2023, 11:18 AM

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For that you'll have to email us. Please include the name and shipping information you tried to use.

alpine apex Aug 30, 2023, 11:18 AM

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ok so i will email now

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ok i already send i use same gmail in wooting

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wait is send in email or gmail I dont have email

bronze sparrow Aug 30, 2023, 11:30 AM

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Gmail is an email service. Send us an email at social@wooting.io from whatever email you have 🙂

alpine apex Aug 30, 2023, 11:32 AM

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How long i will take respond?

alpine apex Aug 30, 2023, 12:01 PM

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whoa i already can fix so ESTIMATED DELIVERY
Late October 2023
Back-Order:
One or more products are (temporarily) out of stock.
mean i will get after oct? or before

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Thx for help👍 i kinda think will get keyboard on jan

bronze sparrow Aug 30, 2023, 12:06 PM

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Estimated delivery says October, then that's when you should receive it. 🙂

grave rivet Aug 30, 2023, 1:53 PM

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bronze sparrow Needs to be english letters. Our system can't handle Thai and other non-latin le...

Just to be sure since they told me per email today that there‘s a problem with my address input: Letters like Ä Ö Ü are acceptable, right? What about ß? (Since ’Street‘ is Straße in german)

bronze sparrow Aug 30, 2023, 2:08 PM

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Yes those are fine.

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The issue is with languages that use completely different alphabet systems. Korean Hangul, Arabic, Chinese and so on.

#About order input address