#Can I purchase a metal case and combine it with an existing order?

1 messages · Page 1 of 1 (latest)

ivory river
#

Because I can't purchase the metal case through updating the existing order.

iron crystalBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

plush heath
ivory river
#

I currently have an order with the number EU74566H. Due to some reasons, I will only be able to add the items I want to purchase on September 10th. The items I would like to add include the Wooting Alumaze60 (Lavender Purple), Lekker switch - Linear45 (L45) 70 Pack, and the Wooting wrist rest Midnight Blue 60 Mini. Should I temporarily pause my order to avoid any issues with order merging, or can I maintain the current order status and simply complete the payment for the additional items I want to purchase before September 10th?

plush heath
#

As previously mentioned, you should create a new order using the aforementioned code found on your hub rewards page. Then we'll merge the orders together.

Putting the original order on hold can't hurt.

ivory river
#

I am aware of how to use the code in the rewards center to merge orders. My concern is that if I don't put the order on hold and the items are shipped to me before September 10th, would I be required to pay shipping fees twice? On the other hand, if I do pause the order, could it possibly result in a delay in receiving the products? I'm quite excited about receiving my keyboard, so I'm wondering about the best course of action.

plush heath
#

Yes, you would. Or we'd have to cancel the 2nd order.