#New keyboard dropping inputs

1 messages · Page 1 of 1 (latest)

solid rover
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Hey, i just got my wooting keyboard and it's randomly dropping/freezing inputs for all keys for a couple seconds

terse fieldBOT
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urban walrus
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just to check but have you attempted to

  1. restarted the computer
  2. tested another keyboard if it happens to that as well
solid rover
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did that

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i also tried disabling tachyon mode, tried to change some stuff, disable raw input in my game, nothing changed

urban walrus
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have you check if it is related to gamepad by doing the following

  • in wootility
  • settings
  • keyboard settings
  • gamepad mode
  • Select "no gamepad"
solid rover
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what's gamepad

urban walrus
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wooting keyboards can emulate a (xbox controller / gamepad) device
just to check if the computer is having issue/problems with it and trying to temporally disable it by steps above

solid rover
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seems to work now but ill have to see further, thanks alot

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nope

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its still there

urban walrus
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just to check can you try the keyboard on another computer?
if it is isolated to the computer

solid rover
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i dont have another one atm

urban walrus
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last thing i would check is lowering down brightness to see if it is power related

and to ask/clarify when you say it is freezing / dropping inputs
witch one of these situation happen ?

  1. i type " abc " then it takes computer a bit to type " abc "
    2.i type " abc " output is "ac" with B being dropped

====
if it is (1.) it would be computer related as keyboard dose not store keypress output but sends raw data to computer of witch could be delayed by the OS or CPU so not keyboard related

solid rover
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2nd

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but its lasting for a couple seconds, not just some strokes

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its in a usb 3.1 port, but that shouldn't be a problem

urban walrus
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i am not sure ill write up a summary and ping some one that knows more about this subject that may know what the cause could be

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for reference could you answer a few questions

  1. what model keyboard do you have
    -Wooting One
    -Wooting Two
    -Wooting Two he
    -Wooting 60he
  2. did this problem occur recently or when received your keyboard
  3. could you record a video to showcase the problem
  4. are you using the stock cable / or other cable
  5. dose this happen for everything or just in a certain application/game
  6. is the keyboard plugged directly into the motherboard or is there a USB hub or KVM between the computer
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@solid rover after typing up that list i realized i did not check a few factors that could be the problem
sorry about that

solid rover
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60he, when received, I'm trying, stock cable, i dont know yet, motherboard

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skip to 12 sec

urban walrus
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@rocky trail
***summary ***

**Model:**60he
**Problem: ** keyboard is dropping/freezing for all keys inputs
Timeline: when received
set up: Directly Plugged into Computer

Attempted:

  • restarted computer
  • tried another keyboard (isolated to wooting)
  • Disabling tachyon mode
  • disable "gamepad" in wootility

Note

  • stock Cable
  • USB port 3.1
urban walrus
solid rover
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doesnt seem to happening on a different game

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i guess osu is trash and cant handle the wooting

urban walrus
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if this is isolated to just to a game then not much i can do about it beside maybe checking out
#1019723042244534282 for similar siltation's / solutions

solid rover
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im not sure yet though

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because it happens randomly

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ah no, it just happened in a different game

urban walrus
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best to test if this happens outside of any game the URl
https://config.qmk.fm/#/test
is a good way to test to see if a key activate

QMK Configurator

QMK Configurator is an online tool used for easily creating firmware files for keyboards supported in qmk_firmware

rocky trail
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@solid rover Please re-plug the device, if that helped the issue was that the device was still in the sleep mode. This can happen rarely on some USB setups after the PC was put to sleep.
Otherwise please check that you hit the right keys and not some others. For example I'm aware of a case where the user accidental hit the shift key and so the arrow keys on the num pad became page up and down. It may can happen when a key is hardly bottomed out that other keys are activated due to the shock, especially on very sensitive settings.

In general, as untamedx2 suggested please check it outside any game.
Also please check the CPU usage in the task manager while the kernel utilization is shown. Especially when you want to check it in a game. If that is high the OS maybe can't handle the inputs in time.

Otherwise I need more intel about how the issue. Like if a key press is just delayed and will be registered a few seconds later it should be an issue with the OS.
If a key press is not registered at all the question if what happened when you still hold it and are pressing another key in addition? If the key is then registered the key event got dropped.
But it can also be caused by unideal settings, like if the downstroke detection is less sensitive than the upstroke detection. So please share the profile ID.

solid rover
solid rover
rocky trail
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You can use the windowed mode to check the CPU utilization while playing a game.

solid rover
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profile id: 640668280bcaa53c09b379a54b1b93402d4d

rocky trail
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But again, as mentioned to rule out any game specific issues you should use a keyboard tester and test it outside any game. If the issue is caused by the Wooting the issues should occur there too.

rocky trail
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I still need the info if the inputs are dropped or just handled delayed. I'm not a OSU player so I don't get anything from the video.
I also need the answer of the other questions. I can only help if I exactly know what the issue is.

solid rover
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all inputs (buttons)

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for a time span like a couple seconds

rocky trail
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Please be more precise, what happened when you are still holding the keys?

solid rover
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nothing

rocky trail
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And when you then are pressing a key in addition?

solid rover
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nothing

rocky trail
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So only the new key is then registered?

solid rover
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only after that couple seconds it would suddenly register again a new press

rocky trail
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But not the still hold ones.

rocky trail
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Also please use the touch RGB effect. That way the detected analog value if shown on the keyboards number row. So the question is if these are still lit when the input isn't detected.

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If the number row is still lit it would indicate an OS problem, if that not it means the keyboard didn't registered the input anymore.

solid rover
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@rocky trail

rocky trail
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Hmm, it looks somehow high to me. Nearly the entire CPU utilization is dedicated to the kernel. It's also around 15%. So I guess it's a multi core CPU and so it can be that only one core is doing kernel stuff with a high load. For reference, on my system the idle load is around 3 to 5%.

solid rover
rocky trail
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I'm not familiar with the game but normally if a game is running the majority of the CPU utilization is done by the app while only a small percentage is done in the kernel. But on the picture only around 3% is for the app while 15% is for the kernel. So it seems huge to me.

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Meaning it should be the other way around, 3% for the kernel while 15% for the app. So I assume the game likely don't uses multiple threads and may only use just one. On an eight thread system this would mean that one core is basically only doing kernel stuff.

plucky wren
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@solid rover was für nh CPU hast du

solid rover
plucky wren
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also die ist denke ich mal nicht das problem (ist nh gute CPU)

rocky trail
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As mentioned, I'm not familiar with OSU but it looks not normal to me that this game causes such a high kernel utilization.
As I pointed out multiple times, if I don't know how the issue appears in detail I can't help.