Individual buttons can not be set only red color is displayed

[torpid kayak]

The z-key will not change the color of the light effect only displaying the color as #FF0000.

[rustic dawn]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[torpid kayak]

I can control the brightness via software but I can't change the color lighting settings and resetting the keyboard doesn't help.

[maiden laurel]

can you do the following to test the Led on the [Z] key

1. select all keys and Set to "black"
2. select the [Z] Key set the colour to

Red
Blue
Green
White

3. and tell us you're results of what lights up and what doesn't

This is to test the LED on the [Z] Key

(notes) can take the keycap off and see directly into the LED to see if it is faint

[torpid kayak]

Red is lit Blue and green are not lit White is lit but shown as red

[maiden laurel]

you will need to send wooting an email and explain that you have a faulty LED at [e-mail]

and include
Red = outputs light
Blue = No light
Green = No light

to help stream line the email process best to add a video of you changing the colour of the z key in wootility with keyboard/screen in view

you can also Link this discord Chat (Link below)
https://discord.com/channels/167181566978555904/1140419392585351311