Can anybody answer my email I sent?

[dusty rampart]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

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You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

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[wintry karma]

a few questions to troubleshoot if needed

1. are there any response from keyboard when you press any keys
   2.dose it light up (LEDs)
   3.tried to use another USB C Cable ?
   4.have you preformed a Case swap?
2. see if it is listed in windows search "Bluetooth & other devices" if you can see any wooting device listed
3. have you tried to preform a restore

Unplug keyboard
Hold down the Keys listed in image
plug it back in
let go of the keys after 3-4 secs
check in for windows search "Bluetooth & other devices" if you can see any wooting device listed as "wooting restore"
if there is one preform steps below
go to wootility
settings
troubleshoot
restore

(included Video Guide)
https://www.youtube.com/watch?v=f9f8PAI3XJI

[tall skiff]

Hi iam also having the same problem. When I plug it into my usb port, there is no response, no light, tried another USB C cable and no respose, its stock so nothing was changed or touched, its not listed under "bluetooth & Devices" , I can't perform a restore because it does not work

[wintry karma]

best to make a new post on #1019755933959733258 ill try and help out there