pine barn
Ordered my Wooting 60HE 11 days ago and it still hasn’t been shipped out. Now it says my order is on hold due to an issue with my shipping address but there’s nothing wrong with it.
I contacted Support twice but nobody has been able to reach out with any help.
Just keep getting the same automated response.
I know this discord isn’t for customer help but at this point any help would be appreciated TY 🫡
kind iceBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login
paper shard
Ordered my Wooting 60HE 11 days ago and it still hasn’t been shipped out. Now it...
Post ur order #
pine barn
Post ur order #
US3591A
pine barn
<@&375234916776017933> Can I get some assistance with my order situation?
wild perch
Hi. Yeah we don't work weekends. If you've sent us an email, we'll get back to you asap to fix the hold issue.
pine barn
best to wait for response from Email
Yea that’s what Imma do I guess thanks
pine barn
Hi. Yeah we don't work weekends. If you've sent us an email, we'll get back to y...
Sent out an email Thursday and Friday but I’ll wait a bit longer then thanks tho
wild perch
Sent out an email Thursday and Friday but I’ll wait a bit longer then thanks tho
We strive to respond to all inquiries within 3 business days.
And your first email arrived with us on Friday evening. So that leaves precious little time to assist.
But it looks like your issue self resolved. Something about not having a name on the order, only a company - which you already fixed via the hub. So the order should ship by itself now.
