I have one light ( '\' key) on my keyboard that keeps going back to white if i restart my computer or unplug my keyboard. I can turn it to the correct color by setting it to something else an back and then saving. But i have to save it to make it actually change, before saving it won't change like the rest of the keyboard. This is getting rather annoying to have to do this every time i start my computer. Is there anything i can do about this? because clearly the light is not broken otherwise i would not be able to set it to the correct color.
#RGB light keeps reseting to white
1 messages · Page 1 of 1 (latest)
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login
Open your Wootility window and take a screenshot of the entire window
the color's don't really look to match it's just the iPhone coloring that happens on a photo
but you can clearly still see that one doesn't match
And changing the LED fixes it temporarily?
Does it show Red, blue and green if set to each one one at a time?
it won't change by just changing it in wootility but it will afers saving
and it is able to do every color if i save it i tried multiple
In that case I would recommend backing up your profiles and doing a factory restore of the board in settings.