Shipping cancelled for no reason

[somber badger]

Problem: My shipping got cancelled for no reason
Specifics: I ordered the wooting 60he and right after i get the email that it is shipping and then i check the status and it says its cancelled
I have already tried: I emailed wooting
Supporting info:

[worthy ore]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[viscid patrol]

Hi there. Please reach out to us via email at [e-mail] for assistance

[somber badger]

i have

[somber badger]

all they did was tell me to join the discord server then sent me another link to the same order. Are they actually gonna help me?

[viscid patrol]

For help with a SHIPPING issue? That doesn't sound right. What's your order number please?

[somber badger]

US3278A

[viscid patrol]

I'm sorry but we haven't told you to go ask on Discord. In fact we have yet to respond to your emails at all. 🙂

[somber badger]

are these not replies?

[viscid patrol]

AUTO replies sure. But neither of them are asking you to specifically join Discord for assistance.

[viscid patrol]

specifically

Fact remains that we are out of office on weekends like most places. We'd be more than happy to help you out on monday. 🙂

[somber badger]

oh ok

ive spoken to other ppl about it too and sumone else says they're having the same issue with fedex