multiple keys not working

[pure vessel]

my f8 , f9, f10, f11, f12, plus sign , and backspacce button doesnt work, sorry for bad spelling, m using the keyboard rn lmao

[next juniper]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[pure vessel]

just wondering if its a possible hardware issue

i thoughtit was jus t function key lock but idk why that would affect the backspace and plus button

[pure vessel]

UPDATE:IfixedthekeysbutnowICANTUSEMYSPACEBAR

leftkeydoestwork

it fixed itself somehow

[meager lintel]

May of been a bad calibration
On keyboard start up it records the resting position of the switch position and uses that as reference as the default position
If keys are being pressed or heavy EMI interface like wireless charger is near keyboard
It can mess with the recorded values
to fix can unplug/ replug / leave alone for 5 secs
tends to fix it

[pure vessel]

ill keep that in mind, thanks!

[violet estuary]

The keys which are effected are on the same position on two sequentially multiplexer. So if a replug fixed it due to the calibration it would indicate that there was an EMI pulse messing the calibration up. Otherwise it would not make much sense that multiple multiplexer are effected at the same pins on them.

Is there any electric device in or directly under the desk?