60HE water damaged, does not power on anymore. | Wooting | Page 1

pallid flareBOT Jul 18, 2023, 8:40 AM

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short marlin Jul 18, 2023, 9:06 AM

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Okay thanks!

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One of my keyboard is leaked by water. And don’t work any more. Here is the photo

mystic bolt Jul 18, 2023, 9:09 AM

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60HE water damaged, does not power on anymore.

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The PCB is coated against minor spills, except in these two areas, that need to be left conductive. Please ensure both are dry and wiped clean of anything before trying to power it back on.

short marlin Jul 18, 2023, 1:59 PM

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This two area are both very dry now. Should i try to power it back?

mystic bolt Jul 18, 2023, 2:00 PM

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Sure.

short marlin Jul 18, 2023, 2:56 PM

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it always doesn’t work. What should I do now?

rancid pollen Jul 18, 2023, 9:14 PM

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@distant ridge do you spot water damage?

distant ridge Jul 18, 2023, 9:22 PM

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While there isn't any close up for the USB area and on the two pictures where it's seen it's out of focus and don't has a good quality but to me it looks very bad.

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Of course this can just be an illusion.
So a close up picture of the USB area would be welcome.

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short marlin Jul 18, 2023, 10:05 PM

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Sure, I will upload more clearly photos tomorrow. Thanks for the response.

short marlin Jul 20, 2023, 9:13 AM

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is it enough clear now？

kindred flicker Jul 20, 2023, 9:15 AM

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That USB c port pins looks like corrosion/gunk what did you clean it with?

distant ridge Jul 20, 2023, 9:15 AM

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Nothing to add here...

rancid pollen Jul 20, 2023, 9:15 AM

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yeah thats fried

kindred flicker Jul 20, 2023, 9:16 AM

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That's not really known yet would need to clean port pins to see if so

distant ridge Jul 20, 2023, 9:17 AM

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For that reason Wooting didn't claim to be water resistant. Looks like there wasn't taken any care after the accident.

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Not sure if cleaning with isopropanol is enough at this point. I can imagine that the connector maybe needs to be reflown.

kindred flicker Jul 20, 2023, 9:18 AM

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Just checking would a heavy dose of ipa 99 be enough seems like a resolder at.... You answered that nvm

distant ridge Jul 20, 2023, 9:21 AM

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I assume this isn't covered under warranty. But if cleaning didn't help you can still contact Wooting. At least they can offer you just the PCBA.
Otherwise a repair shop should be able to fix that, but these can get costly. A repair cafe maybe isn't skilled enough and / or don't have the proper tools.

mystic bolt Jul 20, 2023, 9:23 AM

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That definitely looks very corroded.

So - Practical solutions. We obviously can't cover this under warranty, BUT we can provide a replacement PCBA at cost (roughly 95€)

Which I'm not sure if a repairshop will be able to beat in hourly costs for trying to clean up the traces and maybe replace the USB port (provided the shorts haven't fried additional components on the PCBA)

Shoot us an email at social@wooting.io , if you'd be interested in a replacement board, and be sure to link this thread in the mail.

https://discord.com/channels/167181566978555904/1130781154715369542

distant ridge Jul 20, 2023, 9:33 AM

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For reference, how it should look like.

short marlin Jul 20, 2023, 10:14 AM

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Firstly, thanks all of you . Thank you for your help and patience. I know it is my responsibility. And I want ask : can it be repaired in your Chinese factory or should it be shipped to Netherland.

mystic bolt Jul 20, 2023, 10:16 AM

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short marlin Firstly, thanks all of you . Thank you for your help and patience. I know it is...

See my previous comment. We cannot repair it. We can ship you a new one at cost, then you replace it yourself (the entire PCB, it's one big piece)

kindred flicker Jul 20, 2023, 10:16 AM

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there tends to be local places that can do repair jobs like that but the cost could be higher than the board replacement and even then it is unknown if the PCB still works incase it was permanently damage not just the USB port

distant ridge Jul 20, 2023, 10:22 AM

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As mentioned, a repair shop or cafe maybe can help. Otherwise you need to find some private individual who has the equipment and want to do it. For example I have everything which is needed to resolder the connector but I'm not that skilled.
I also don't offer such a repair. I also live in Germany so it's likely not worth it to send the PCBA over.

short marlin Jul 20, 2023, 10:23 AM

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okay ，understand.

distant ridge Jul 20, 2023, 10:23 AM

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This so say, I would be interested in the board. But mostly for parts and so I can try to repair it on my own risk. So I have another board to tinker around with.

#60HE water damaged, does not power on anymore.