#usb plug detaches transforming

1 messages · Page 1 of 1 (latest)

sand radishBOT
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Thanks for posting your support request!

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late hazel
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while we have seen this issue its not common at all

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please send us an email to social@wooting.io so we can hook you up with some sort of solution

muted prawn
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Hi there!

Looks like there's a bit of a factory defect at play here. The cover piece isn't supposed to fall off like that.

You can use a bit of superglue to lock it in place as a temporary fix, and reach out to us via email at social@wooting.io for a replacement. 🙂

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Well that was weird. Didn't see Tony's earlier message at all till I hit post 😄