no order under my email

[quiet parrot]

Hello im just curious, i placed my order about a week ago, i know things arent going to be fast since wooting has high demand, however in the wooting hub it doesnt even say that there is an order under my email adress so now im trying to find out if this is normal or if there has maybe been a mistake
Thanks in advance

[steady vapor]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[limber scarab]

Not normal.

Most likely cause is a slight typo in the email when you checked out. Send us an email (see above) with your shipping address, and we can help fix it for you.

[gaunt bone]

I had a similar case and for me it was due to the payment method.
If you used "sofort bank transfer" then the same should apply to you and it just needs a few days to update.