#Did Something Happen To My Package?

1 messages · Page 1 of 1 (latest)

dire spearBOT
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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

plush prawn
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Don't worry, any shipping issues will always get resolved. Usually it fixes itself after a while and delivers. If not, we can get a replacement shipment sent your way without hassle. Our team ought to have informed you of the timeframe we need to wait in order to be pretty sure it won't resolve itself. Do make sure to send a follow up email if the tracking doesn't update by then.

karmic current
plush prawn
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Yes do go ahead and send a follow up to ensure that the ticket is still open and we can process the resolution as soon as possible

karmic current