wasd key was not entered

[signal patio]

I pressed a key and the keyboard wasd key was not entered. Please help me

[stoic ridge]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[obtuse shoal]

What profile are you using?

[signal patio]

Im not using profile

I just opened the keyboard and pressed something while testing, and since then the wasd key has not entered

[signal patio]

I tried pressing various things using the Fn key, but I think this is wrong

It was well inputted before then

[obtuse shoal]

There's no such thing as not using a profile.

Your keyboard has 4 active profiles, as seen in the screenshot below. You mentioned using the Fn layer so you probably switched profiles to the default gamepad one.

Press Fn + Enter to go back to the Digital Profile.

If you don't want to have other profiles, just remove the keybinds A1-A3 by right clicking the keys while in the Remap section for your preferred profile.

Please see the quickstart guide to ensure you know what your keyboard can do. https://wooting.io/wooting-60he-quickstart#shortcut