package lost by courier ( EU56025H )

[scarlet wing]

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[uncut yarrow]

Bro I have almost the same problem, the same delivery company DHL and they told me my package was blocked and only the sender can move the things, the support didn't reply, really disappointed about this "revolutionary" keyboard that all the YouTubers try to make you buy and at the end you got scammed and recive nothing, sad story 😦

[near nymph]

kinda harsh to accuse us of something as bad a scamming people. Support will answer you in a couple of business days (so only counting mo-fr) and in most cases we can actually give you some form of help,

please do send us an email to [e-mail] as the bot aludet to.

@outer sail would prob know more

[outer sail]

As my colleague Jasmine explained via email on Friday, we have to give DHL 14 days (from the 15th) to find the package in their systems, before we ask them to consider the shipment lost.

If it hasn't been found by then and this occurs, we'll help set up a replacement shipment from stock. But all of this is handled via email.

From the 15th in this case.

[near nymph]

i think they wanted to know if its just 14 days or 14 working days so not counting weekends

[outer sail]

Oh my bad. Uh days, not business days.

[uncut yarrow]

Sorry, don't take it personal but the way that your shipment works is very bad, when you buy a premium keyboard like yours, it's normal to expect the premium service and when you look at the internet reviews almost all talk about the shipment troubles, I understand you are not Amazon and can't do like they but anyway, we expect better service from you guys.

[outer sail]

Well sure. But uh... what do you expect us to do? Call up UPS and tell them to "do things better?"
I'm afraid it doesn't work like that - Even for Amazon.

[hoary rune]

I guess people like you just need to realize you're not buying off some shopping platform and that at Wooting stuff is sent out in batches which can cause lots of troubles for some people