Bootloader error | Wooting | Page 1

gray sableBOT Jun 20, 2023, 10:19 AM

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quiet night Jun 20, 2023, 10:20 AM

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I've put in the registry, rebooted, but no luck.

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I'm translating, so my English might be weird.

brave torrent Jun 20, 2023, 10:21 AM

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Are you using the website version of Wootility or the downloadable app?
Did you click the green GIVE PERMISSIONS button on the page?
Do you have any RGB controlling software running? Anything that controls LEDs for other devices like Case fans and such? Close them.

quiet night Jun 20, 2023, 10:24 AM

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1 I can use the app but not the web version (I use BRAVE).
I tried chrome, but it didn't work.

2 No application that uses RGB
Pressed the green button but can't find the device

brave torrent Jun 20, 2023, 10:25 AM

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Are the screenshots using the app? Or web?

quiet night Jun 20, 2023, 10:25 AM

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web

brave torrent Jun 20, 2023, 10:26 AM

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Chrome should work, but you need to give permission.
Brave won't work unless you enabled WebHID in its settings.

quiet night Jun 20, 2023, 10:26 AM

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I also allowed chrome, but it didn't work.

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Press the button and it says HID device not found.

brave torrent Jun 20, 2023, 10:26 AM

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This is what should appear when you FIND DEVICES.

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Can you type on the keyboard normally?

quiet night Jun 20, 2023, 10:27 AM

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yes

brave torrent Jun 20, 2023, 10:28 AM

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Then my best guess is that you have some software interfering with the USB connection.

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What apps do you have running in the background? Any gaming software like Razer Synapse, Corsair iCue and such?

quiet night Jun 20, 2023, 10:28 AM

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brave torrent Jun 20, 2023, 10:29 AM

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Try shutting OBS and the Logitech Hub down and see if that helps.

quiet night Jun 20, 2023, 10:30 AM

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It was no good.

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Device not found

lapis elm Jun 20, 2023, 10:32 AM

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in brave you need to enabloe the hidapi first

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brave will never find a keyboard if you dont enable that

quiet night Jun 20, 2023, 10:33 AM

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Not even in chrome.

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lapis elm Jun 20, 2023, 10:34 AM

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could try https://help.wooting.io/en/article/troubleshoot-how-to-fix-the-bootloader-error-during-keyboard-update-1ptjycf/

Wooting Support

Troubleshoot - How to fix the "Bootloader" error during keyboard up...

If you are attempting to update the firmware on your keyboard and get an error in Wootility "ID: Bootloader" then this simple registry fix should resolve the problem.

quiet night Jun 20, 2023, 10:35 AM

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Tried that too, no luck.

lapis elm Jun 20, 2023, 10:35 AM

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ah ok

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do you have another usb c cable to try?

quiet night Jun 20, 2023, 10:48 AM

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I tried that. It didn't work.

quiet night Jun 20, 2023, 11:06 AM

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😭

lapis elm Jun 20, 2023, 11:07 AM

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do you have a second PC/laptop?

quiet night Jun 20, 2023, 11:15 AM

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1 only

lapis elm Jun 20, 2023, 11:15 AM

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hmm

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maybe @somber sonnet or @solemn thunder have an idea on how to resolve this

quiet night Jun 20, 2023, 11:16 AM

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Should I dm?

lapis elm Jun 20, 2023, 11:16 AM

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What was tried:

Chrome and Brave
Installed Wootility
Registry fix (just in case)
no other USB-C cable
no other PC/laptop available
No other RGB software

lapis elm Jun 20, 2023, 11:16 AM

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quiet night Should I dm?

na they will answer in here. just might take some time for them to get back to you

quiet night Jun 20, 2023, 11:17 AM

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ok

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It's this bug that's preventing the web settings from taking effect, right?

lapis elm Jun 20, 2023, 11:32 AM

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yes. it cant change settings because it cant correctly connect to the keyboard

somber sonnet Jun 20, 2023, 11:40 AM

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quiet night It's this bug that's preventing the web settings from taking effect, right?

Which bug?

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If the desktop version is working but it's not in the browser it's a permission thing.

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The desktop app is basically a Chrome browser.
Like mentioned for Brave it's likely a security setting while on Chrome it should work on the default settings.
So the question is, if you have temperd with the security settings?

quiet night Jun 20, 2023, 11:44 AM

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Does that mean I can't use the web while using the app?

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I wanted to complete it on the web without software, but it wasn't available, so I added the app.

somber sonnet Jun 20, 2023, 11:54 AM

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Have you tempered with the security settings in Chrome?

quiet night Jun 20, 2023, 11:57 AM

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yes

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Cannot proceed because the HID device cannot be found.

somber sonnet Jun 20, 2023, 12:21 PM

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quiet night yes

So what security related settings have you changed?

quiet night Jun 20, 2023, 12:23 PM

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I didn't tamper with anything.

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All I tried myself was changing the registry according to the wooting site.

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I haven't tampered with the chrome settings.

somber sonnet Jun 20, 2023, 12:27 PM

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I asked you and you replied with yes.

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Please do a reboot / restart, not just a shutdown and start.

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Then check it again.
If it still not working open this page with Chrome: chrome://usb-internals/

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And post a screenshot of it here.

quiet night Jun 20, 2023, 12:32 PM

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keyboard is not connected.

somber sonnet Jun 20, 2023, 12:34 PM

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quiet night keyboard is not connected.

This doesn't matter.

quiet night Jun 20, 2023, 12:35 PM

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ok

somber sonnet Jun 20, 2023, 12:35 PM

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If you want to show that it can't be found you need to provide the result when the "Find device" is clicked.

quiet night Jun 20, 2023, 12:35 PM

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no device

somber sonnet Jun 20, 2023, 12:36 PM

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And not from the restore process but instead of the normal main view.

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Because I doubt that the Wooting is in the restore mode right now.

quiet night Jun 20, 2023, 12:37 PM

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where?

somber sonnet Jun 20, 2023, 12:37 PM

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At the bottom left.

quiet night Jun 20, 2023, 12:38 PM

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oh..

somber sonnet Jun 20, 2023, 12:38 PM

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So I guess the problem was all along that you tried to connect the Wooting normally but in the menu for the restoring process.

quiet night Jun 20, 2023, 12:39 PM

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sorry

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It really helped me.

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Sorry for the hassle.

somber sonnet Jun 20, 2023, 12:40 PM

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While I don't know if there is a translation issue or not, in the text of the restoring it should quote that you need to put the device in the restore more for this.

quiet night Jun 20, 2023, 12:41 PM

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thank you

somber sonnet Jun 20, 2023, 12:41 PM

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When doing a restoring the site will only look for a Wooting in the restore mode.
While on the normal site / view for the normal function the site will only search for a Wooting in the normal mode.
The restore mode is independent and contrastive from the normal mode, and it's separated for a reason.

quiet night Jun 20, 2023, 12:43 PM

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I see

somber sonnet Jun 20, 2023, 12:43 PM

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Is the "Find devices" text on the button translated for you? It should...

quiet night Jun 20, 2023, 12:44 PM

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yes

#Bootloader error