Wrong parcel | Wooting | Page 1

weary yoke Jun 16, 2023, 4:09 PM

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please help me

frosty prawn Jun 16, 2023, 4:12 PM

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weary yoke please help me

Those definitely look like the right keys, though the missing keyb oard is a problem.
Please send us an email at social@wooting.io with more information. 🙂

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Removing all the personal information risky photos.

weary yoke Jun 16, 2023, 4:14 PM

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frosty prawn Those definitely look like the right keys, though the missing keyb oard is a pro...

its not the good key beacause i pay the wooting 60% not the 100%

frosty prawn Jun 16, 2023, 4:15 PM

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We always include keycaps for fullsize. 60% just doesn't use all of them. 🙂

weary yoke Jun 16, 2023, 4:15 PM

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Okay thanks but an email was sent but no reply for 3 days?

frosty prawn Jun 16, 2023, 4:16 PM

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The 60HE only uses the red and orange keycaps. The set includes enough for everything.
Could I have your order number please? I'll make sure we look into it on monday to get things started. 🙂

weary yoke Jun 16, 2023, 4:16 PM

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EU50315H

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it's the right code, isn't it?

frosty prawn Jun 16, 2023, 4:17 PM

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Yes. 🙂

weary yoke Jun 16, 2023, 4:17 PM

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okay thx 🙂

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but will I have to wait 1 month to get my keyboard or is the time shorter?

frosty prawn Jun 16, 2023, 4:20 PM

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weary yoke but will I have to wait 1 month to get my keyboard or is the time shorter?

We have keyboards in stock for warranty and issues like this. No one month wait. 🙂

weary yoke Jun 16, 2023, 4:21 PM

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oh thank you

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will the keys have to be sent back or just the keyboard?

frosty prawn Jun 16, 2023, 4:30 PM

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The... keyboard? Didn't you say you didn't receive it?

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pepe_uhm

weary yoke Jun 16, 2023, 4:31 PM

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if I mean do I have to return the keys?

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or just send you a keyboard

frosty prawn Jun 16, 2023, 4:59 PM

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I think there's a bit of a language barrier here.

No you don't have to send the keys back.

A WE send YOU a keyboard. You can't send US a keyboard you didn't receive 😁

#Wrong parcel