#About shipping

1 messages · Page 1 of 1 (latest)

lethal pecan
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Hasn't the EU-Kracht batch been picked up yet?The display doesn't change forever

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sharp elbowBOT
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novel nest
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mine says exactly the same thing I tried to look into it but you cant really

remote pulsar
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It's the same problem as me

novel nest
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mine says it was shipped/billed on 9/6/2023

mystic jacinth
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It gonna take 59 Septuagintillion days to get wooting

novel nest
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it says that its expected delivery date is friday. So does that mean its coming but they havent scanned it?

mystic jacinth
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Atleast next Monday I swear

novel nest
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really?

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i was suppossed to get it pretty quickly since i paid for priotity shipping

mystic jacinth
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What batch are u on

novel nest
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eu-kracht

mystic jacinth
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EU kracht 2 or kracht

novel nest
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1

mystic jacinth
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Friday ~ next Monday are the dates you can receive

novel nest
mystic jacinth
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If unlucky then monday

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I'm talking about the dates which you can get wooting.

novel nest
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alright

mystic jacinth
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UPS is fucked for now

novel nest
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seems kinda scuffed though that i pay for express and ups is trash

mystic jacinth
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Hope you can get it properly

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Also I cant see the estimated delivery dates for 18478191991 hours

novel nest
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yeah im also in australia so everything takes longer down here

mystic jacinth
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☠️

inland grotto
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I got mine today from the batch, it was stuck on printing label until the last hour and I received 17 updates and a phone call saying it’s about to arrive??

novel nest
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i just called ups australia and they said havent received it which is odd and they claimed wooting hasnt handed it over to ups

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so i dont even know at this point haha

dusk leaf
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you're lucky im from nz and still stuck on printing label

novel nest
dusk leaf
scenic crescent
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Same batch too
Must be stuck in transit

novel nest
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i dont know how i managed to do it but i created a ups account it showed me the estimated eta. I couldn't see it before i made an account

mystic jacinth
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My wooting is stuck at fulfillment center it has been 7 days already and still on label created LMFAO

scenic crescent
novel nest
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couldnt tell you honestly whats going on

mystic jacinth
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Kracht 2 worst batch so far

scenic crescent
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The double edged sword of innovating gaming kb’s 😔

novel nest
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yeah ikr to be fair its not wootings fault its just ups being dank

scenic crescent
novel nest
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should of gone with dhl

dusk leaf
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yeah just called ups nz and they said it haven't shipped it yet (from netherlands)

dusk leaf
scenic crescent
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Yea I’m no techxpert but it wouldn’t surprise me if the DDOS scrambled some of the data updates for shipments

novel nest
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makes sense

remote pulsar
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Does that mean that even if the homepage is down due to the ddos attack, the delivery is in progress?

scenic crescent
remote pulsar
scenic crescent
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if they dont scan the label

novel nest
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@scenic crescent spoke to ups again because the first person didnt answer my questions they are adamant that wooting hasn't handed the package over and that there is no possibility that they might not of scanned it. Also said that the eta of Friday probably wont happen

scenic crescent
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fuarrrrr i was hoping that wasnt the case 😦
i sent wooting an email this morn too

novel nest
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who knows. Many people have said that their package hasnt been scanned but still shows up

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on the eta

scenic crescent
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yea ups dont seem very consistent

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last time im using them; got stung from spending enough on express

novel nest
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they are useless

scenic crescent
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nd i thought aus post was bad 🤣

novel nest
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dhl is usually the best

scenic crescent
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were they an option? cant say i remember seeing them

novel nest
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deutsche post

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same thing

mystic jacinth
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Fr ups is deadass

stark juniper
scenic crescent
kind shuttle
stark juniper
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It isn't Wooting's fault, still a little frustrating to have paid for expedited shipping and have it be further delayed after all the previous ones, hate to be annoying with emails but I have sent them one a few days ago so we'll see what they say. Feels bad cause I know they're a small company

mystic jacinth
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basically ups moment.

stark juniper
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Unfortunately yes, their customer service is clueless as to everything that happens, any issues and they tell you to contact another department, or they just simply refuse to listen

safe oriole
lethal pecan
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I read it, but can we only wait?

mystic jacinth
safe oriole
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Just to clarify in case it isn't a joke - Our warehouse does not allow pickups.

stark juniper
# lethal pecan I read it, but can we only wait?

I know it seems annoying, I'm in the same boat so I get it, however I'm sure they are doing everything they can to prevent any issues as well and ensuring any that do happen are solved as quickly as possible. Waiting is the only option for us and them, they have to wait a certain number of days before they can launch an investigation. They're a small company, things like this and responding to emails regarding it can take time.

lethal pecan
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I can't believe that the person who ordered after me will receive it first.I'm not sure anymore, so I'm going to sleep.

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My friend bought it after me, but the package has already left Germany.That's too bad.

sinful pilot
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If after 72 hours of the label being created it hasn't been picked up by the parcel carrier (excluding DeutshcePost) then there is likely to be some kind of issue.

However, it's impossible to know if the issue is that the order wasn't shipped correctly or if the order wasn't processed correctly by the parcel carrier. If the parcel carrier didn't process it correctly, then there is a large chance that the issue resolves itself and the shipment is found, scanned, and delivered.

This is why we have a defined policy for how long we need to wait before being sure that the parcel won't be found and delivered as expected. Note that this is defined on a per shipping method and per destination basis, as per this chart

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Here is an example of a shipment not getting scanned correctly by the parcel carrier, but being found and eventually processed.

This is the reason why we have to wait to be sure that the shipment is actually lost before we send a replacement shipment

UPS_slow_shipment_found.png
lunar locust
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you should contact ups for sure

novel nest
lethal pecan
mystic jacinth
lethal pecan
novel nest
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Pretty sure they have it. As if wooting wouldn't hand it over

remote pulsar
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I heard that I didn't get the prize from UPS

kind shuttle
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Been like this since 9th of June

junior heron
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WOOTING handed over the products to UPS.
UPS may not have scanned the labels for those products or may have missed them from the shipment.
In the former case, there is a possibility that the actual product is on the move. Online confirmation is just delayed.
In the case of the latter, we have to wait until the UPS figure out their mistake. If they find a mistake, they will fix the delivery of the product later.

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However, if there is no response after 14 days from the date of label creation, WOOTING will consider it as lost and send the product again.

lethal pecan
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To be honest, if I had to wait for two weeks, I would have ordered by ship…..

dusty rose
lethal pecan
dusty rose
mystic flax
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I live in Japan myself and my luggage is stacked.
It's really atrocious.Eu-Krachtです

molten orchid
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I asked ups and they said Wooting didn't post it. I don't know what went wrong, we chose Express, but it wasn't fast at all, and we had to deal with the anxiety of waiting.

junior heron
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Either one of them must refund some money for the mistake in shipping

dusty rose
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If the keyboard is lost, you say that you will resend a new item, but how long will it take? Will you respond immediately?

sinful pilot
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If we can determine that the shipment is lost, we will send a replacement immediately. You will not have to wait for the next batch to deliver

lethal pecan
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As a result, it doesn't seem to be much different from ship.I pay more for air than by ship.
It would be sad if it really happened

kind shuttle
mystic flax
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Looking at the chart above, does it take 2 weeks in Japan to determine that a package is lost? I think it would take a considerable amount of time for the package to be sent from there, but am I supposed to wait forever?

twin moss
safe oriole
kind shuttle
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@safe oriole

safe oriole
kind shuttle
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Ahh ok no problem thanks anyway! @safe oriole

dusty rose
safe oriole
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Redelivered? No. It means you can reach out to us to start that procedure. We do not send out anything automatically.

dusty rose
safe oriole
dusty rose
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ok.thanks

scenic crescent
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Seems odd that’s it happened to practically all orders with label created on the 9th?

Has this happened in the past with other batches?

sinful pilot
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This is the standard operating procedure for how long one must wait on a per shipping method and per destination basis

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mystic jacinth
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45 days ☠️

sinful pilot
scenic crescent
mystic jacinth
sinful pilot
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Somewhere between 50% and 80% of the shipments that seem to be experiencing a no first scan error fix themselves within the timeframes provided above and deliver without further issue

scenic crescent
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Good to know, thanks for the replies !

sinful pilot
twin moss
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We are 1%. bro

lethal pecan
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1%….lucky….?haha

twin moss
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そう思わないとやってられないのだ

lethal pecan
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つれぇよ

junior heron
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Check the UPS again. In my case, 20 minutes ago, I went from the current label creation step to the next step.

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My delivery went from "Label Created" to "On the Way".

mystic jacinth
junior heron
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06/12/2023

mystic jacinth
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Can you see the estimated delivery date

junior heron
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Friday, June 16 by End of Day

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this is probably impossible.

mystic jacinth
junior heron
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maybe

mystic jacinth
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will be fair enough

junior heron
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KR Seoul Time

mystic jacinth
junior heron
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Good

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I'm glad the product wasn't lost.

mystic jacinth
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its on the way so you dont have to woory about it gl

junior heron
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👍

dusty rose
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Label Created Now...

twin moss
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6/9 2023
Label Created

YEAH!!

junior heron
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There is a difference between that person and my label scan time. So let's wait as the scan may still be in progress.

sinful pilot
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I'm pleased to see some of the orders progression naturally, this will be the case for most folks. For the few who do end up "timing out" we've ready to take action as soon as it meets the established timeframes - trained additional staff on how to process the resolutions this week. We got you 🙂

shut blaze
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自分もラベルで止まっててtwitterとwootingコミュニティ徘徊してた人間なんですが、今見たら進んでましたね

IMG_8056.jpg
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多少誤差あるっぽいので、寝て起きたら進んでるかもしれません。

junior heron
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There seems to be a difference of tens of minutes in scan times. If you are still stuck at the "label created" stage, wait a little longer and you may see results. at least until tomorrow.

mystic jacinth
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早くもらえたらいいな

lethal pecan
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今集荷されたってことですか？

novel nest
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I highly doubt if the package just got scanned it's going to be here today

supple kelp
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自分も6/9から止まってたんですが、さっき見たらスキャンされてました。

mystic jacinth
lethal pecan
mystic jacinth
vagrant nebula
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Okay~! Let's go my bros

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lethal pecan
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One thing I would like to say is that it has not been picked up until a while ago and is later than other people in the same batch. we have to wait until the 20th.

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To be honest, I was full of anxiety and stress.

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It's a shame that the response is slow.We ask for improvement.

merry olive
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we pay $45 for this

jade sun
sinful pilot
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To be clear: we have taken no action on these orders, we have not reshipped them, and we have no insight into why some take longer than others to get scanned and processed. All we can do is say that they're probably on the way and if it turns out that they aren't that we've got you covered

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Any stress you've experienced is your own - just gotta be patient and let things run their course... 😛

lethal pecan
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I'll grow up

mystic flax
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We paid lot of money and it was a great experience buying excuses for not shipping and over a week of delivery delays.

dusty rose
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We paid more and ended up getting slower delivery than people who paid less. To be honest, whether Wooting or UPS is bad, the fact that "I felt uncomfortable with the purchase of Wooting" remains the same, and the image is down. I have a lot of feelings that I want some kind of statement, refund, or some kind of response.

lunar locust
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UPS or the fulfillment center is doing their job, may not be the best, but it's OK.
imo the problem here is that wooting set the ETA too early, so we felt like it was delayed.

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my order from eu-ster was also delayed even though "no first scan error" did not occur.

stark juniper