Hello! Ever since I recieved my keyboard in late April I have been trying to return it, but Wooting Support has gone radio silent and not giving me shipping label or anything similar. Is there a way to get this sorted through the staff here? Thanks!
#Return of keyboard - no reply from support
tribal garnet
sonic duneBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
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bitter dagger
Hello! Ever since I recieved my keyboard in late April I have been trying to ret...
I can certainly take a look and see what's going on, and make sure it gets passed on to be resolved asap. I'll need your order number.
That'd be EUxxxH or USxxxH
tribal garnet
I can certainly take a look and see what's going on, and make sure it gets passe...
Thank you! EU35196H is the order number.
bitter dagger
Let's see. Yeah it looks like you sent us an email a while ago, and we tried to follow up in late May (we've been changing our support platform, so a few emails may have gotten lost somewhere in the process)
I've sent you a new return process email to get it started. Please check your inbox and we'll go from there. 🙂