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#Wooting 60HE Keeps Doing Large Spaces
bleak temple
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crisp roost
Stock cable? Plugged directly into pc?
bleak temple
Stock cable? Plugged directly into pc?
- Yes
- It's plugged at the back of the PC
And now when I click a key, sometimes it spams it
I've unplugged and re plugged it in
Please help @crisp roost.
As displayed in the video, it spams any key. Even backspace.
FYI: It just started doing this when I did the new update on the Wooting App
And its still doing this
Is it because I have this all on?
outer palm
same issue on the latest firmware, just updated
it's not tied to rapid trigger
tried reflashing as well, didn't help
analog hazel
The error on the Wootility indicate that you may use a RGB app to control the LEDs of the Wooting. If so that would be a bad idea. First you are using Tachyon and that disables the RGB for a reason. If you circumvent this by using a third party app which take over the RGB it will causes delays and so make Tachyon meaningless. The MCU of the device can't handle other things if it constantly needs to send new values to the LED controller. While static colors are fine a third party RGB app typically sends these again so the MCU likely sends them too even if nothing has changed.
The use of a RGB app likely also causes a higher power demand which may causes the phantom inputs.
Phantom / multiple inputs often occur due to to low or unstable voltage from USB. This often happens when third party cables are used which aren't up to the standard (like a lot of coiled cables). It can also happen when another device is used in-between and so the overall power consumption would be too high on the USB port. So it's recommended to use the provided stock cable and either directly connect the Wooting to an I/O port on the back of the system or to an active USB hub (externally powered). In general USB 3.X ports should work better than USB 2.0 ports because 3.X ports typically can handle more power than 2.0 ports. A port on the case can also sometimes causes issues because the cable from the case to the mainboard header adds length and so resistance. If so the device should typically still work fine on a low power demand with 0% brightness and Tachyon off.
https://www.youtube.com/watch?v=U8ojU_8ASVEBesides that EMI can also cause issues. Like any magnet or electric device especially direct above or under the device. For example some fancy desks have magnets in it to clamp on accessories. Or the device don't work reliable when it's placed on top of a laptop. To test for that you can use the trail RGB effect while the actuation point is set to 0,1 mm and move the keyboard around and pushing it on the side without pressing any key. If keys get activated and especially when their spot compared to the ground / desk moved accordningly.
Another cause can be a bad or unideal mod. For example when a tape mode is done or too much foam was added to the case or switch tripods are used. If something is pressing against the legs of the switches or there is a soft layer between the switch and the PCB the flex can cause that the magnet slightly bounces and so causing multiple inputs.
The reconnection issues are typically caused by third party RGB software. The Wootings can't handle if multiple apps try to communicate with it.
Even the Lian Li software L-Connect 3 don't support the Wootings it's known to cause issues.
outer palm
@analog hazel i know about the phantom inputs when using low quality 3rd party cables, i had no issues with mine before updating to the latest firmware (v2.6.19), i also tried the stock cable as well - didn't help, any idea what else i could try if i want to keep tachyon mode?
0% brightness on RGB, of course.
analog hazel
@outer palm Please create your own thread and don't hijack this one.
outer palm
why would i make a new thread? i have the same problem
analog hazel
why would i make a new thread? i have the same problem
You may have the same symptom but it's unclear if you have the same problem. So your case maybe isn't related to this. I also don't want to get confused about the state of two cases only because they are handled in the same thread.
bleak temple
Okay, will do. Thanks!
@analog hazel It's still occurring.
I've put down the brightness, etc nothing has changed
analog hazel
Are you using a thrid party app to control the RGB or not?
bleak temple
Are you using a thrid party app to control the RGB or not?
Yes the app
Do I use the website?
analog hazel
Yes the app
Which app?
bleak temple
Which app?
analog hazel
This isn't a third party app which takes over the RGB, this is the first party app because that is the official app from Wooting itself.
A third party app would be SignalRGB or Artemis.
As mentioned the Lian Li software L-Connect 3 is also know to cause issues even that only supports Lian Li products.
What's the current firmware version and when did you update? Like did the issues may start after the update?
bleak temple
What's the current firmware version and when did you update? Like did the issues...
The issue started after it finished downloading the new update.
Firmware v2.6.19
Wootility v4.5.5
analog hazel
The issue started after it finished downloading the new update.
??? What does this mean?
Did you mean that the problem started after finishing the flashing?
bleak temple
The problem happened once It finished downloading the firmware
analog hazel
Again, what do you mean with downloading the firmware?
You can't really download the firmware. The app does that in the background and that has no effect.
When the Wootility performs an update it will put the device in the restore mode and then flash the firmware to the device. This is show with a progress bar. After finishing the device is restarted.
analog hazel
Yes but you mentioned a download and I don't get what you mean with that.
Updating the Wootility would not cuase changes to the device. If it's caused by a firmware issue only a firmware update would make an impact.
But regardless, to rule out a potential firmware issue please try out a dev firmware.
In the case you want to test the dev firmware please follow this link: https://beta--wootility.netlify.app/?test-builds=true
Then go to settings, then updates and click on "Get test firmware". Select "2.6.20-test.phantom-press.0 - Revised spacebar key repeat fix which should overall be more stable" to install it.
bleak temple
Okay thank you
bleak temple
But regardless, to rule out a potential firmware issue please try out a dev firm...
I cannot install it
analog hazel
I cannot install it
Have you allowed that the site can communicate with the device?
analog hazel
I don't know what went wrong but it should be only greyed out if the site isn't connected to the device.
bleak temple
Okay, I downloaded the firmware.
analog hazel
Did you installed / flashed it? Again, there is no download.
bleak temple
Yes
analog hazel
So it is better or fixed?
bleak temple
It's still doing it, not as bad as before.
analog hazel
Hmm, please try the "2.6.16-test.usb-boot.0 - Fix for poor behaviour in pre-OS env" firmware.
bleak temple
Okay.
Still doing it, but only spamming 3-6 letters
Before it went crazy, spammed over 20+ of the same key I barely clicked
bleak temple
Hmm, please try the "2.6.16-test.usb-boot.0 - Fix for poor behaviour in pre-OS e...
Do I hit update or just leave it?
