does wooting charge any fees for refund

[plush turret]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[mint hemlock]

ok i checked the website which i shouldve done first, sorry for the bother

[red crane]

I refunded and didn't get any charges

[red crane]

Theres no refund charges when you refund your Pre-Order

[red crane]

Check this: https://next.wooting.io/policies/warranty-return-policy

[obsidian quail]

Indeed - We only charge a processing fee for repeat cancels. Like if you keep ordering and cancel. 🙂

[mint hemlock]

So if i made 2 payments, that came up to 100 pounds, I will be refunded in complete 100 pounds?

[obsidian quail]

Yes.

[mint hemlock]

thank you mansen, hopefully i can decide if i really wanna cancel or not in the next few days

[obsidian quail]

The only general exception to this rule of thumb, is if your order has shipped out and delivered. Then we won't refund the shipping fees, but we will provide you with a cheap return label.

[mint hemlock]

ill reply to the email i got for courier change, will that be alright? or should i make a new email

[obsidian quail]

Either is fine. 🙂