Request as to pre-order and refund requests | Wooting | Page 1

stone jay Apr 30, 2023, 5:28 PM

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For context: I have already submitted a message via the wooting hub site however due to it being a sunday and all, just wanted to ask here for speed.

Was curious as to how long on typical it takes for a pre-order cancelation request to be looked/responded towards, obviously the reason isn't because I don't not want to have the 60he, it's just because of the wait period of time due to recently breaking (accidentally) my one 2 mini [cause of those flip caps with water and it going all over the board] and I kind of need a mechanical keyboard for now instead and waiting 20-ish days from now is a period of time I don't wish to.

crisp obsidian May 1, 2023, 2:10 PM

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Cancellation requests are typically handled within 3 business days. However we're experiencing a high support request queue and so it may take longer than usual.

If you make your cancellation request via the Hub, then we can prioritize it within our ticketing system.

If it's been longer than 3 business days and you need the money ASAP then let me know your order number here and I'll jump the queue for you

stone jay May 2, 2023, 3:47 AM

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crisp obsidian Cancellation requests are typically handled within 3 business days. However we'r...

#EU42851H
and yes it was via the hub, also sent an email to make sure too however the first one was 100% through the hub, and it would be ideal to have it asap.

#Request as to pre-order and refund requests