Support for PCB Issue

[mossy isle]

I reached out to support and got a response but it’s been almost 5 days with no response since the resolution didn’t work unfortunately.

I’ve gone through all the support methods fyi, just looking for some kind of resolution

[clear bison]

I'll take a look on monday. Officially weekend since 2½ hours 🙂

[mossy isle]

Got it, thanks!

[mossy isle]

You can mark this resolved

[lavish oriole]

What was the outcome?

If it still wobbles when the module is out it would proof that it's caused by the case and not a none ideal assembly. I would assume by providing a video of that it would be enough evidence to get a replacement case.

In the case the module was assembled in a way that the case got bent the chance is high that it happens again or that it's already so long that the stress relief would not make a difference anymore.

[mossy isle]

Nothing worked so far, waiting on a response from someone in support

[lavish oriole]

So I don't get why this can be marked as resolved.

[mossy isle]

Well I thought he was going to message me back but it hasn’t happened yet

[mossy isle]

Anything? @clear bison I just don’t want to have another week with no response, and I’m sorry for the use of the @ I just feel like I’m not being heard

[clear bison]

I'm afraid without an order number, I can't jump into the conversation just like that. I have a long inbox of ongoing tickets I'm going through chronologically.