fatherhood damages

[heady rampart]

#Wooting 60 HE

Wooting 60HE - Non-ARM PCB - USB Port Snapped off.

Had my child tug rather roughly at the cable plugged into the USB port and now my PCB is RIP. Soldering seems impossible to do and snapping it back didn’t hold the port in place.

Fully understand that warranty probably doesn’t cover “fatherhood” but Is there ANY way I might be able to order the PCB? Or is ordering a new board the only option?

Ps. I did buy and receive this board like a year ago, it wasn’t even the ARM board because it was part of the first run. I don’t know if the warranty is still good.

PPS. Tried to repost this with appropriate tags but failed, sorry for the inconvenience that may cause.

[desert socket]

send us an email at [e-mail] from the email you ordered with and request a replacement PCBA stating you accidentally ripped the usb port of

[fierce thorn]

Repair shops should be able to fix this. But these can get pricey. So may not worth it.

[heady rampart]

Yeah there was an offer to purchase just the PCB but woulda taken ages. Figured I’d try the newer batches/ARM (mine was the batch before ARM), just ordered another

[fierce thorn]

Hmmm, I would expect that a replacement PCB would be cheaper and still faster than ordering a new Wooting.

[heady rampart]

NA batch arrives next week

[timid patrol]

It's about half of a new board (80€ plus 15€ in shipping) and takes about a month or so from Europe to the US (Jeroen doesn't pack RMA every day, only roughly once every two weeks or so)

[fierce thorn]

Upf...