Could I have your order number, please?
#Item shipped a couple days ago but no tracking information
misty parrot
If your tracking code still doesn't work by tomorrow, send us an email at social@wooting.io and we'll take a look.
austere lotus
Sorry to jump in but I met the same case with you. I received tracking email last Thursday but my tracking still not found.
Yes
Me too. I should pick UPS 🥲
misty parrot
Sorry to jump in but I met the same case with you. I received tracking email las...
Make your own support thread please. But same message. Send us an email so we can look into it.
austere lotus
Make your own support thread please. But same message. Send us an email so we ca...
I will. Thanks
austere lotus
Make your own support thread please. But same message. Send us an email so we ca...
FYI. I just raised the email, kindly take a look.
Thank you.
idle mesa
Deutsche Post does not do the first parcel scan until it arrives at the first distribution center and gets sorted into the country-specific logistics process. This often takes 24-48 hours excluding weekends.
That would be my expectation; either today or tomorrow.
You're more than welcome to send us an email at any time to ask for us to take a look and make sure that things are progressing as expected 🙂
But the response before Tuesday will be "give it a few days"
The response after Tuesday (if still no updates to tracking) will be "there could be an issue here, this is how it gets handled"
idle mesa
Yup, looks like they've got it and are in the process of exporting it 👍