EU25133H
#I think I got the wrong keyboard layout :(
ashen smelt
odd canopy
You ordered an ISO board, your old board was ANSI (European vs USA style)
ashen smelt
Iso is UK?
odd canopy
Yes
ashen smelt
Is it possible to get it swapped?
odd canopy
https://help.wooting.io/en/article/30-day-no-hassle-return-policy-kdli43/
Yes. You'll need to send us an email.
ashen smelt
I think the main reason I went with ANSI last time was that there are more keycap sets made for them? Could that be right? Not sure if I remember that correctly
odd canopy
Yep.
ashen smelt
Sorry for the blunder on my part ðŸ˜
And thanks for the generous returns policy.
Do you know if cases like this are dealt on the same timescale as new pre-orders? Or will I be waiting less time than I initially did
odd canopy
No idea.
prime oriole
What actually happens to those returns? Are they also offered for sale after inspection?
odd canopy
What actually happens to those returns? Are they also offered for sale after ins...
They're shipped back to HQ at regular intervals and then typically? Sold as "B stock" on the bi?yearly garage sales.
Last year we sold off a bunch of Wooting One keyboards at a steal to clear stock - because stock costs money.
Same thing with defective boards that can be repaired and considered retail worthy.
prime oriole
Good, I like to hear that they are not just thrown out... I'd hate to see all those perfectly good electronics end up in a landfill