Keycaps alignment

[dusty dagger]

Is it normal for the 60HE to have a wider gap between the O-P L-; and '-Enter keycaps? Doesn't seem right. The same keycaps look fine on another keyboard.

[plucky oxide]

Tolerances are a thing and yours is definitely more noticeable. But there's nothing out of spec there as such. 🙂

[dusty dagger]

that's like double the spacing and almost no spacing between ; ' basically ±100% tolerance 🫤

and it's not just this keycap set, it's any keycap I put there, the ; ' switches are too close

this is on another keyboard, both keycap sets look fine

[coral schooner]

As Mansen said, the switch is indeed not perfectly aligned where it should be. Unfortunate, but not so extreme as to be considered a manufacturing defect, by evidence of your keycaps fitting, albeit shifted.
I've passed these images along internally to share with the manufacturer so that they may improve their process control.
Should this be something that bothers you tremendously, let us know via email and we can take further action up to and including a return within the 30-day return window.

[dusty dagger]

I already spent hours lubing all the switches, so I don't want to replace the whole keyboard, maybe you can ship a better aligned plate so I can just swap it?

[coral schooner]

I'm not sure that providing a replacement plate, regardless of whether it's considered under warranty or not, would be a solution to your concern, given that what you've shown is within the established control limits. Any replacement plate could have that same issue either in the same switch location or a different one.

[dusty dagger]

so you're saying all 60HE have this kind of misalignments? How is that big of an error within control limits? my 60€ hyperx keyboard has perfectly aligned keys. I don't expect a 200€ keyboard to come with such an issue.

[coral schooner]

No, I'm saying that I'm not sure that a replacement plate is the best solution and that the execution of any possible resolution must be processed via email communication and therefore the discussion of what the best solution should be might as well be done via that medium also.

[dusty dagger]

ok, will send an email then, looking forward to those better solutions

[fathom nymph]

It's possible that the misalignment may causes the double inputs for you. So that should be addressed first even there is the possibility that these two things are independent.

[quaint mango]

would have helped if you used the same colour keycaps in both cases !!

[dusty dagger]

I fixed this, I'm not sure exactly how, I just disassembled the keyboard, the switches were still misaligned when I unscrewed the plate from the pcb, so then I tried moving them but they were firmly in place, with nothing else to do I just started swapping switches, when I closed it up and put the keycaps back on they were magically aligned. The plate holes were good, evenly spaced apart, i measured, but at the same time the switches weren't, yet they were fully pressed in. My guess is a combination of the switch housings being wobbly or not fully closed and the stem being wobbly.

and at the same time this fixed my other issue which was multiple inputs. Which again, not really sure what the cause was, maybe the tape mod

[fathom nymph]

Maybe due to the tape mode the legs of the switches weren't equally penetrating and so the switches didn't sit fully flush on the PCB. Due to the height of the switches even a slightly difference may can cause this.