#status delivered but item not receive
1 messages · Page 1 of 1 (latest)
Click on it.
It should show you the tracking code, which is what you should look at.
So this is not accurate?
Do me a favour and do what I said. Then you'll see the link to your PostNL tracking.
It’s stuck here for almost 2 weeks
Yes - Shipping packages abroad can take a while, especially during the holidays. 🙂
Oh then why did it say delivered on the site tho
This is explained if you had followed my initial instructions 
It was way off tho, the package havent even leave the country and ur site said it is delivered lol
Or in other words - Our estimates are just that, qualified guesses based on the information we have available. Once the courier picks up the package, we don't have any of that information (we're working on this longterm), so our estimates are complete guesswork and assumes delivery works out 100% with no delays from courier.
Which is definitely not something that can be said for holiday shipping 😄