#status delivered but item not receive

1 messages · Page 1 of 1 (latest)

broken saffron
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Why is the status delivered, I haven’t gotten the item yet.

versed current
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Click on it.
It should show you the tracking code, which is what you should look at.

versed current
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Do me a favour and do what I said. Then you'll see the link to your PostNL tracking.

broken saffron
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It’s stuck here for almost 2 weeks

versed current
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Yes - Shipping packages abroad can take a while, especially during the holidays. 🙂

broken saffron
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Oh then why did it say delivered on the site tho

versed current
broken saffron
versed current
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Or in other words - Our estimates are just that, qualified guesses based on the information we have available. Once the courier picks up the package, we don't have any of that information (we're working on this longterm), so our estimates are complete guesswork and assumes delivery works out 100% with no delays from courier.

Which is definitely not something that can be said for holiday shipping 😄