MY PACKAGE SAYS DELIVERED BUT ISN'T THERE | Wooting | Page 1

slender dragon Dec 29, 2022, 6:09 PM

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Where does it say this? On the hub? On the courier's tracking? 🙂

charred vigil Dec 29, 2022, 6:11 PM

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courier's tracking

slender dragon Dec 29, 2022, 6:11 PM

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charred vigil courier's tracking

Alright.

You'll need to send us an email at social@wooting.io about this. Please go hunting at neighbors to see if they received it by mistake.

charred vigil Dec 29, 2022, 6:12 PM

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okay i will go do that

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but it said delivered to a parcel locker and not the house

slender dragon Dec 29, 2022, 6:12 PM

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charred vigil but it said delivered to a parcel locker and not the house

Could I have your order number please?

charred vigil Dec 29, 2022, 6:13 PM

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US23579H

slender dragon Dec 29, 2022, 6:14 PM

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Hmm... That's now what I see when I look up your tracking.

charred vigil Dec 29, 2022, 6:14 PM

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I sent the email as well like you asked

slender dragon Dec 29, 2022, 6:15 PM

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Ah now I see it. To UPS handed it over to USPS who appear to have dropped it off ... at a postal kiosk/depot point?

charred vigil Dec 29, 2022, 6:15 PM

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yeah but when i went to go check it out there was no package in the delivery box

slender dragon Dec 29, 2022, 6:15 PM

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You'll have to contact USPS about that. We can't really help there I'm afraid.

charred vigil Dec 29, 2022, 6:16 PM

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i just made a ticket as well with them

slender dragon Dec 29, 2022, 6:16 PM

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Hopefully they dropped it off locally, and whoever you get in touch with can give you details on where to go and how to pick it up 🙂

charred vigil Dec 29, 2022, 6:16 PM

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i hope so i've been waiting a while :/

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just my luck ahaha, hopefully it gets resolved soon, thank you for the help

slender dragon Dec 29, 2022, 6:17 PM

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charred vigil just my luck ahaha, hopefully it gets resolved soon, thank you for the help

Could be a lot worse - The package could have been stuck or lost. At least this message sounds like you could potentially go pick it up tomorrow - And not have to risk porch pirates either 🙂

slender dragon Dec 29, 2022, 7:41 PM

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Please make your own thread. 🙂

charred vigil Dec 30, 2022, 4:02 PM

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yeah my local post office is a horrendous nightmare, i've contacted both usps directly and gone into person but they haven't been able to necessarily locate it

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what steps would you recommend next

charred vigil Dec 30, 2022, 5:28 PM

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i just talked to the mailman as well when he came to drop off packages, and he checked the parcel boxes and couldn't locate it or anything

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please help me if you can, i have waited over 3 months and this whole situation just sucks immensely.

slender dragon Dec 30, 2022, 5:37 PM

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charred vigil yeah my local post office is a horrendous nightmare, i've contacted both usps di...

If USPS can't locate it, they would have to find it or start and investigation with you - You'll also need to send us an email at social@wooting.io

charred vigil Dec 30, 2022, 5:38 PM

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i sent the email already yesterday

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i have an investigation going on for them already and i visited the post office and called their call center directly

slender dragon Dec 30, 2022, 5:39 PM

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charred vigil i sent the email already yesterday

Alright - Well then you'll need to wait for USPS to get back to you for now. We're back in office on the 3rd. 🙂

charred vigil Dec 30, 2022, 5:39 PM

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okay! thank you, i did not mean to upset you or ruin your vacation, speaking of which i hope it is going well for you, just this situation was entirely frustrating to deal with

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thank you for the help

slender dragon Dec 30, 2022, 5:42 PM

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charred vigil okay! thank you, i did not mean to upset you or ruin your vacation, speaking of ...

Not at all. I'm here because I want to - Just letting you know we probably won't get back to you till then, so you don't panic 🙂

charred vigil Dec 30, 2022, 5:42 PM

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okay thank you, i'll keep waiting and keep this up to date as well if anything major happens

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hopefully they just deliver it eventually

charred vigil Dec 30, 2022, 9:12 PM

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hey, would you know what the solutions would include from the social team @ wooting? i just want to know whether to get my hopes up or not

slender dragon Dec 30, 2022, 9:13 PM

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charred vigil hey, would you know what the solutions would include from the social team @ woot...

If the package is lost or returned to us, we'll help send out a replacement package.

charred vigil Dec 30, 2022, 9:14 PM

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thank you for the response, because I was just about to find some way to get some money together to try and pre-order the NA-socks production, but i will wait until the 3rd before I order, hopefully it doesn't fill up too quickly if it comes to it!

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if the package is lost and requiring replacement, would it be possible for me to pay for the expedited shipping? i would really like to ensure that it doesn't go through my local post office again, unless you don't know for sure then i will most definitely keep waiting

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sorry for being bothersome and annoying, and thank you for answering questions for me, it means the world

slender dragon Dec 30, 2022, 9:16 PM

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One thing at a time - Let's get back to the office and see if the package moves in the meantime. 🙂

charred vigil Dec 30, 2022, 9:18 PM

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sorry sorry, i am just overthinking since there hasn't been any updates from my end, my apologies, i will continue to wait patiently henceforth

charred vigil Dec 31, 2022, 5:20 PM

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i talked to the person who usually does my route for mail and she confirmed that she scanned in the package at the correct location, then I received a phone call just now confirming that the package has indeed been lost, should I forward this information as well to the email that you originally gave me?

slender dragon Dec 31, 2022, 5:21 PM

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charred vigil i talked to the person who usually does my route for mail and she confirmed that...

Please do.

charred vigil Dec 31, 2022, 5:21 PM

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i asked her if i needed any type of proof for the lost package but she said that people usually don't require as such

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if you guys do need some type of validity then i can see if i can get a hold of them again and send something if need be

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but thank you for the help again anders, have a good day :)

tranquil sleet Dec 31, 2022, 6:36 PM

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damnnn broooo

charred vigil Jan 1, 2023, 7:48 PM

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MANSEN I GOT IT

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SORRY FOR CAUSING SUCH A COMMOTION BUT TY FOR DEALING WITH IT

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IT WAS ONE OF THEIR PACKAGES WITH A DAMAGED LABEL?

slender dragon Jan 1, 2023, 7:49 PM

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charred vigil Jan 1, 2023, 8:02 PM

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THANK YOU FOR YOUR HELP!

#MY PACKAGE SAYS DELIVERED BUT ISN'T THERE