Keyboard continuously pressing the J key

[slate cedar]

My Wooting Two HE will continuously press the J key (sort of like when you hold the key down).

This is fixed however when I select Tachyon mode within Wootility.

Steps taken to try to fix - Restoring keyboard, changing USB port used (both 3 & 2), swapping the switch with all additional supplied switches, changing the actuation point and changing brightness.

Remapping the J key to any other key e.g. L will cause the new mapped character to be continuously pressed.

Changing the actuation to a higher number will initially fix the issue, until any other key is pressed.

I am using the original supplied cable.

[burnt nacelle]

Maybe try replacing said key switch?

[slate cedar]

Hi Fuenigo, apologies I might not have explained it properly - I have replaced the actual switch with all of the extra included ones

[dusty flower]

Are you using the cable provided? or are you using a USB Hub?

[slate cedar]

Yes, using the original cable & not using a hub

[burnt nacelle]

Weird, maybe the usb port is not receiving enough power.

Try switching to ultimate mode in the power management settings.

[slate cedar]

Yeah it's an odd one, was already on ultimate

[dusty flower]

@slate cedar can you try and reduce the led brightness? And are you using front USB ports/using Ryzen?

[slate cedar]

Yes have tried reducing brightness, using both front and back ports & I'm using Ryzen

[dusty flower]

Have you tried using the USB 2.0 ports? under the bios switch, Ryzen had bug with the b550/570x mobos.

[slate cedar]

Yes, have tried both usb 2 & 3 around pc

[frank willow]

Have you tried a bios update?

[dusty flower]

In this case i will have to ask you to email [e-mail] sorry.

[slate cedar]

np thanks guys - I'll try a bios update (it should be the latest release but ill see if theres any beta one etc)

[hushed ermine]

I have exactly same problem:/

[broken plover]

Phantom inputs are typically caused by a to low voltage. This happens when the current demand can't be supplied. That can happen if there are to much devices to power or if a bad cable is used.
So to rule out that it's recommended to use an active USB hub (externally powered) or to directly connect the device to the PC. Also to use the provided stock cable because third party cables (especially coiled cables) are known to have problems to handled the power demand.
But if to much devices are connected that can cause issues too. So it's would be the best too remove as much devices as possible to rule out the power issue. Also to reduce the power draw of the Wooting as much as possible by turning off the brightness and disabling the Tachyon mode.

Besides that it can be caused by EMI. Like any electric devices close to the keyboard can cause issues, especially over or under the keyboard. Same for any magnetic fields. To test for this you can use the trail RGB effect. If that moves when the keyboard is moved than there is strong EMI.
If there is not much EMI it still can causes issues over time. For that the keyboard calibrates itself when connected to power the first time and what why keys should be only pressed after they are lit up.

So the main question is how sensitive the settings are you are using? And how strong the registered inputs are? Like by using the touch RGB effect. So it would be interested to which F key it's lit up when the phantom inputs occur.

[hushed ermine]

okey i did the trail rgb effect, all is good, and the emi its should be fine because i have wooden desk and i try all sens low and high every time is same im very saad